Active Incident
Tomizone Core Network Status Support Phone: 0800 000 027 | Support Email: support@tomizone.com For Chorus outages/notifications, please visit outages.chorus.co.nz
Disruption to Voice ServicesOperational

Incident Status

Operational

Components

xDSL/UFB Internet Services, Voice Services, WiFi Services, Email Services, Healthcare ICT Services

Locations

Tomizone NZ DC Primary, Tomizone AU DC Primary


April 24, 2026 09:03 NZST
MONITORING

We have resolved the issue currently impacting inbound calling, but are still in the process of identifying the cause. We will update with the appropriate information when the cause has been identified. If you are still experiencing problems, please notify us @ support@tomizone.com

April 24, 2026 08:42 NZST
IDENTIFIED

We have identified an issue upstream that is preventing inbound calls from arriving to our network. The primary symptom is a busy tone/signal when dialing a number on our network. Engineers are already working towards resolution. If you would like calls to be forwarded to mobile in the meantime, please email us via support@tomizone.com with your request. Thank you, Tomizone Support

xDSL/UFB Internet Services




Operational

Voice Services




Operational

WiFi Services




Operational

Email Services




Operational

Healthcare ICT Services




Operational

External Services

AWS EC2

AWS Route 53

AWS S3

Azure

Cloudflare

Devoli

Duo

Google Cloud

MS Office365

1

Active Incidents

1

Incidents Last 30 Days

4

Incidents Last 365 Days

History (Last 30 days)

[HAZARD NOTICE] Core Network UpgradesPlanned Maintenance

Description

We will be conducting further upgrades to our core network on Tuesday 14th April from 1900 through 2200 NZST. These upgrades are crucial to ensure the continued stability and performance of our services. There will be several service disruptions over the course of the upgrades, ranging in duration from 5 to 30 minutes at a time. If you experience service disruptions after upgrades have concluded, please contact us via 09 451 9700 and follow the after-hours prompts to speak with our engineering team. If you have any questions about the nature of these upgrades, please don't hesitate to email us via support@tomizone.com. Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com


Components

Voice Services, Email Services, Healthcare ICT Services


Locations

Tomizone NZ DC Primary


Schedule

April 14, 2026 19:00 - April 14, 2026 22:00 NZST


April 14, 2026 22:00 NZST
UPDATE

Scheduled maintenance is complete.

April 14, 2026 19:00 NZST
UPDATE

Scheduled maintenance is starting.
[HAZARD NOTICE] Core Network UpgradesPlanned Maintenance

Description

We will be conducting upgrades to our core network on Tuesday 7th April from 1900 through 2200 NZDT. These upgrades are crucial to ensure the continued stability and performance of our services. There will be several service disruptions over the course of the upgrades, ranging in duration from 5 to 30 minutes at a time. If you experience service disruptions after upgrades have concluded, please contact us via 09 451 9700 and follow the after-hours prompts to speak with our engineering team. If you have any questions about the nature of these upgrades, please don't hesitate to email us via support@tomizone.com. Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com


Components

Voice Services, Email Services, Healthcare ICT Services


Locations

Tomizone NZ DC Primary


Schedule

April 7, 2026 19:00 - April 7, 2026 22:00 NZST


April 7, 2026 22:00 NZST
UPDATE

Scheduled maintenance is complete.

April 7, 2026 19:00 NZST
UPDATE

Scheduled maintenance is starting.