Active Incident
Tomizone Core Network Status Support Phone: 0800 000 027 | Support Email: support@tomizone.com For Chorus outages/notifications, please visit outages.chorus.co.nz

Incident Status

Operational

Components

Voice Services

Locations

Tomizone NZ DC Primary



March 9, 2023 14:45 NZDT
[Monitoring] We have resolved the service outage, as it was caused by a memory leak in a monitoring service on the voice platform which caused the system to stop accepting sip requests (phone calls) We are monitoring the status & will publish a more detailed explanation soon. If there are any additional questions or problems relating to telephony, please let us know. The team @ Tomizone

March 9, 2023 14:39 NZDT
[Identified] A service on our main voice switch has stopped responding, we are working on restoring services. RFO to follow.

xDSL/UFB Internet Services




Operational

Voice Services




Operational

WiFi Services




Operational

Email Services




Operational

Healthcare ICT Services




Operational

Digital Signage Services




Operational

Alarm Monitoring Services




Operational

External Services

1

Active Incidents

1

Incidents Last 30 Days

5

Incidents Last 365 Days

History (Last 30 days)

Description

Good day to all, (Medtech32 clients only as there are no Evolution updates other than MIMS & no downtime required) We will be conducting scheduled maintenance on the weekend. We will be starting on Friday Evening 10th of March 2023 from 18:30 p.m. & be complete by Saturday afternoon @ 12:00 p.m. We will be rolling these as we progress & this window is an indication only. We understand this is a tough time with patients requiring some urgent results however this work is critical to ensure compliance & performance. We will be performing database maintenance ensuring peak performance as well as Medtech application updates to the latest build to ensure compliance. During this cycle, there are updates for Evolution & Medtech32. Please make sure you read the release notes published by Medtech. As always, please let us know of any weekend clinics over the weekend so that we can plan your practice maintenance to suit your operating hours accordingly Please note for on-site non-hosted practices: When logging into Medtech32 for the first time, please right click and run as an administrator. Network status and maintenance schedules can be viewed here: https://status.tomizone.com/ Kind regards, Tomizone Support Team support@tomizone.com


Components

Healthcare ICT Services


Locations

Tomizone NZ DC Primary


Schedule

March 10, 2023 18:30 - March 11, 2023 12:00 NZDT



March 11, 2023 12:00 NZDT
[Update] Scheduled maintenance is complete.

March 10, 2023 18:30 NZDT
[Update] Scheduled maintenance is starting.